If you have a question about the services we offer, take a look at the answers to some of our frequently asked questions below. For further advice, please do not hesitate to contact us.
A: Our opening hours as follows:
1st April–31st October: 9am–5pm
1st November–31st March: 9am–4pm
Our opening hours vary with the seasons as there is no street lighting in the area.
A: We accept all major debit and credit cards and BAC transfers, but we do not accept cheques. You can pay at reception on drop-off or pick-up.
A: We do require a deposit for all bookings made during the school holidays.
A: You are more than welcome to bring a toy for your pet. However, we cannot be held responsible for anything that is lost or damaged. Every morning each room is power washed and cleaned, included beds and bowls.
A: Yes. We have dedicated storage units, including fridges and freezers, for a wide variety of pet foods. We also have a microwave in the kennel kitchen.
A: You can drop of or pick up your pet at any time during our opening hours. Please be aware that these hours vary with the seasons.
A: Our reception is not manned on bank holidays as all our staff are outside taking care of the pets. Please feel free to leave us a voicemail or send us a message on Facebook or through our website.
A: Yes. Your dog or cat will receive plenty of exercise. Our premises is completely secure so they will get plenty of opportunities to run around outside.
A: In the night, they will be safely resting indoors in their own bed. In the day, they have a separate day space.
A: Yes. We have central heating and double glazing to ensure your dog or cat will be kept safe and warm all year round.
A: No. We do not offer pick-up or collection services at present.
A: Cats and Dogs will not be allowed be to sleep in the same units.
A: We do allow mixed play, under supervision, depending on the sizes and personalities of the dogs. Think of it like a school playground where we will be keeping a watchful eye.
If you have a question that isn’t answered above, give us a call today!